Learning Objectives

By the end of this session, participants will be able to:

1. Evaluate and implement managed service models including SLA design, vendor selection, and service delivery optimization for data center operations

2. Design and maintain resilient UPS and power systems with appropriate redundancy configurations, battery management, and energy efficiency strategies

3. Execute comprehensive facility management programs covering preventive maintenance, capacity planning, monitoring systems, and regulatory compliance

 

Key Topics

Data Center Managed Services

• Service delivery models: fully managed, colocation, remote hands, and hybrid approaches

• 24/7 NOC monitoring, incident management, and escalation procedures

• SLA components: uptime commitments, response times, resolution targets, and penalties

• Infrastructure, application, security, and backup management services

• Cost models, TCO analysis, and OpEx vs. CapEx considerations

• Vendor selection criteria and performance management

Data Center UPS & Power Management

• UPS architectures: online double conversion, line-interactive, and topology selection

• Redundancy configurations: N, N+1, 2N, and 2(N+1) design strategies

• Battery technologies: VRLA vs. lithium-ion comparison and lifecycle economics

• Power distribution: ATS, switchgear, PDUs, and dual-power configurations

• Capacity planning, load calculations, and runtime requirements

• Generator integration, testing protocols, and energy efficiency optimization

Data Center Facility Management

• Preventive maintenance programs and CMMS platforms

• BMS and DCIM integration for real-time monitoring

• Space, power, and cooling capacity forecasting

• Change management processes and infrastructure modification controls

• Compliance requirements: electrical codes, fire safety, environmental regulations

• Vendor management, spare parts inventory, and contractor supervision

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Discussion Questions

1. What are the key advantages and risks of outsourcing to managed service providers versus maintaining in-house teams, and under what circumstances does each model deliver optimal value?

2. How should organizations structure SLAs with managed service providers to ensure accountability while maintaining collaborative relationships during critical incidents or complex problems?

3. When choosing between VRLA and lithium-ion UPS batteries, what factors beyond initial cost should influence the decision, including lifecycle, maintenance, footprint, and environmental considerations?

4. What level of UPS redundancy (N+1, 2N, or 2(N+1)) is justified for different application tiers, and how do you balance availability requirements against infrastructure and operational costs?

5. How can facility managers effectively forecast power and cooling capacity needs 3-5 years ahead when technology demands and business growth are unpredictable and constantly evolving?

6. What UPS and power system testing procedures validate failover reliability without creating unacceptable risk to production operations, and how frequently should these tests be conducted?